Motorhub Privacy Policy
Effective Date: 06-06-2025
MotorHub we respect your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, mobile application, or use any of our services.
1. Information We Collect
We may collect and process the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Vehicle details (e.g., make, model, service history)
- Location data (for service booking and tracking)
Non-Personal Information
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Device identifiers and usage data
2. How We Use Your Information
We use the collected data to:
- Schedule and manage vehicle service appointments
- Connect you with nearby workshops or mechanics
- Send notifications and updates about your service status
- Improve our website and mobile application functionality
- Provide customer support and respond to inquiries
- Comply with legal obligations and prevent fraud
3. Sharing Your Information
We do not sell your personal information. We may share it with:
- Trusted third-party service providers and partner workshops
- Payment processing platforms (for transactions)
- Analytics and marketing tools (e.g., Google Analytics)
- Legal authorities, when required by law
4. Data Storage and Security
We store your data on secure servers using encryption and access control protocols. We implement appropriate technical and organizational measures to protect against unauthorized access, misuse, loss, or destruction of your data.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict our data processing
- Withdraw consent for marketing communications
To exercise any of these rights, please email us at: [Insert Contact Email]
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, understand traffic patterns, and personalize content. You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our website and app may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies separately.
8. Children’s Privacy
MotorHub’s services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have done so inadvertently, please contact us to request deletion.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after such changes indicates your agreement with the updated terms.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:
MotorHub Data Protection Officer
Email: reach@motorhub.club
Phone: +971 50 100 9978
Website: www.mptorhub.club
Motorhub Cookie Policy
Effective Date: 06-06-2025
MotorHub (“we”, “our”, or “us”) uses cookies and similar technologies to provide you with a secure, functional, and personalized experience on our website, www.motorhub.vip. This Cookie Policy outlines what cookies are, how we use them, and your choices regarding their use.
1. What Are Cookies?
Cookies are small text files placed on your device by websites you visit. They help us improve website functionality, understand user behavior, and deliver more relevant content and advertisements.
Cookies can be:
- Session cookies: Deleted when you close your browser.
- Persistent cookies: Stay on your device until manually deleted or expired.
2. Why We Use Cookies
We use cookies to:
- Ensure essential website functionality
- Improve performance and speed
- Personalize your browsing experience
- Understand how users interact with our website
- Provide targeted advertisements and offers
3. Types of Cookies We Use
| Type of Cookie | Purpose |
|---|---|
| Strictly Necessary | Enable essential services like security, navigation, and access control |
| Performance | Collect anonymous data to optimize page speed and user experience |
| Functionality | Remember your preferences (e.g., language, location) |
| Analytics | Track usage patterns via tools like Google Analytics |
| Targeting & Advertising | Show personalized ads through services like Facebook Ads or Google Ads |
4. Third-Party Cookies
We may allow third-party services to use cookies on our site. These may include:
- Google Analytics (usage statistics)
- Facebook Pixel (ad personalization)
- Hotjar or similar tools (user behavior insights)
These third parties are responsible for their cookie policies and data use.
5. Your Cookie Choices
You can control cookies through:
- Our cookie banner (shown on your first visit)
- Browser settings (block or delete cookies)
Note: Disabling some cookies may impact your website experience.
For instructions on managing cookies in your browser, visit:
6. Updates to This Policy
We may update this Cookie Policy as technologies or regulations change. Updates will be posted on this page with a revised effective date.
7. Contact Us
If you have any questions about this Cookie Policy or how we use cookies, please contact:MotorHub
Email: reach@motorhub.club
Website: www.motorhub.club
Refund & Cancellation Policy for MotorHub
Effective Date: 06-06-2025
At MotorHub, we aim to deliver exceptional service and support to all our customers and partners. This Refund & Cancellation Policy outlines our terms regarding service cancellations, booking modifications, and refunds for services purchased through our platform, including but not limited to diagnostics, mobile mechanic services, and detailing.
1. Service Booking Cancellation
- Customer-Initiated Cancellation:
You may cancel a scheduled service up to 24 hours before the appointment time without incurring any charges. Cancellations made less than 24 hours before the service may be subject to a cancellation fee of up to 50% of the service amount, depending on the preparation or travel incurred. - Same-Day Appointments:
Same-day or emergency bookings are non-refundable once confirmed unless cancelled by MotorHub or its partners. - MotorHub-Initiated Cancellation:
If we are forced to cancel due to unavailability of a technician or unforeseen conditions (e.g., weather, mechanical failure), you will be fully refunded, or you may choose to reschedule at no extra cost.
2. Refunds for Paid Services
Refunds may be granted under the following circumstances:
- The service was not delivered as described.
- There was a confirmed fault or error in the service rendered by the MotorHub partner.
- The customer cancelled within the allowed cancellation window and has already made payment.
Refunds will be processed within 7–10 business days to the original payment method. If payment was made in cash, refunds will be arranged through a bank transfer or in-store credit.
3. Non-Refundable Services
The following are non-refundable:
- Services already completed to customer satisfaction.
- Custom detailing jobs or special parts ordered specifically for a booking.
- Diagnostic reports once generated and shared.
- Subscription or membership fees (if applicable) after usage.
4. Modification of Bookings
- You may reschedule a booking at no cost if done at least 24 hours in advance.
- For last-minute changes, please contact our support team, and we’ll do our best to accommodate your request based on technician availability.
5. How to Request a Refund or Cancel a Service
To request a refund or cancel a booking, please contact our support team at:
Email: reach@motorhub.club
Website: www.motorhub.club
Include your booking reference number and reason for cancellation or refund in your email or message.
6. Policy Updates
MotorHub reserves the right to update or modify this policy at any time to meet legal or business requirements. The latest version will always be available on our website.